Frequent Asked Questions
These are the main topics asked by our clients:
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Refund Policies
- For translation jobs delivered after the agreed turnaround the client may request a refund up to 15% of the translation cost
- For translation jobs where the client is not satisfied with the quality of the provided translation, the client may request a refund up to 15% of the translation cost OR that we work on your translated document(s) under the agreed terms until you are 100% satisfied
- Because of the service nature of the translation process, no returns are accepted, and no refunds higher than 15% will be provided in any circumstance
Cancellation Policies
- For jobs cancelled after the client authorized us to commence the translation work, the following refunds will apply: 75% if the translation job was approved by the client but our translators did not start working on it yet
- After our translators started working on your job no refunds will be issued
Translation Services
Quick links to our main translation services: business, technical, medical, and legal translations.